Jewellery

Resizing

Ring sizing is a tricky business, and its hard to get right first time. So we offer a free one-time resizing within the first month of purchase. It might be that you've worn her a few times and you'd feel safer it she was a touch tighter or you ordered the totally the wrong size by mistake. No worries, we'll get her just right for you. 

Firstly, order your FREE RING SIZER to double check the correct size that you need. We can do a half size too if you think you're between two sizes. Once you have the correct size you need then write us a note including your name, the name on the order if that is different, contact email and the correct size that you need the piece to be. Pop the note inside the box with the ring in her ring box and any padding necessary. You can keep the gift cards and anything else, we just need the ring in the box. Return this to the address a below, this is also on the bottom of the box. 

Tessa Metcalfe London

6 Laystall Street

London 

EC1R 4PA 

We will email you to confirm once she's arrived. A straight forward re-size can take just a few days but in some cases it take longer if gold plating needs to be touched up after the resizing or if we need to remake the whole ring. We will let you know once we have the ring back in the shop. 

If you need a ring resizing and you have had her for over one month or have already used your free resize then we charge £50 for the service. Please CONTACT US if you would like to arrange this.

In some rare cases a ring size might not be possible or advisable. If this is the case we will let you know directly. 

Return postage is the customers responsibility. We recommend using a tracked or signed for service for security. We cannot be responsible for any loss or damage during postage, please send back in the original ring box to avoid damage in transit. 

If you have any questions please CONTACT US and we'll be happy to help.