Ring sizing is a tricky business, and sometimes it's hard to get that perfect fit first time. So we offer a free one-time size adjustment within the first month of your purchase. It might be that you've worn her a few times and you'd feel safer it she was a touch tighter or just a little looser. If it's half or a size one way or the other we can tweak your ring, easy peasy, so she's perfect for you.
(Please note that there are exceptions and some of our ring designs are sadly not suitable for re-sizing and exempt from this service.)
Firstly, order your FREE RING SIZER to double check the correct size that you need. If you're in between we can do a half size. Once you have the correct size, simply return your ring with a note including your name/the name on the order (if that is different), contact email and the correct size that you need the piece to be. Pop the note inside the box with the ring in her ring box and any padding necessary. You can keep the gift cards and anything else, we just need the ring in the ring box. Return this to the address a below, this is also on the bottom of the box.
Tessa Metcalfe London.
6 Laystall Street
We will email you to confirm once she's arrived. Most small adjustments should take just a few days but in some cases it may take longer, we'll let you know if it does. In some rare cases the adjustment may not be possible or advisable, if this is the case we will let you know directly.
Return postage is the customers responsibility. We recommend using a tracked or signed for service for security. We cannot be responsible for any loss or damage during postage, please send back in the original ring box to avoid damage in transit.