Jewellery

Refunds and Repairs

                   

Returns: 
Although we have every faith that you will love and cherish your new jewellery purchase forever, if for whatever reason, she is not quite to your taste we will issue you a full refund upon her safe return. You have 30 days from the date you've received your delivery to return your order for a full refund.
   
*Exempt from refund are bespoke commissions or any jewellery altered to a customer's request.
    
       
       
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Exchanges
In order to serve you most efficiently, we do not offer exchanges. Instead, you'll get the right size or preferred item fastest if you simply place a second order and once we receive your original order return, we'll issue a refund.
         
      
   
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Damages and Repairs
Heaven forbid any harm should come to your precious, but if for whatever reason your beloved piece of TM jewellery becomes damaged, (even if it is your fault), rest assured, as long as we can, we will repair, re-polish and replace stones to restore her to her former glory. We want you to enjoy your pigeon jewellery forever. 
   
  
   
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Manicures
To keep your pigeon looking beautiful we offer a manicure service, this includes a professional clean, polish and fresh gold manicure for your pigeon.
£50 plus return postage ( UK £9/Int £18)
  
or
   
Complimentary FREE manicure within first year of purchase. (You just pay the return postage: UK £9/Int £18)
     
  
   
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We will send your jewellery back in recycled packaging to cut waste.
    
All return postage cost is the customer's responsibility.
      
If you have any further questions please contact us at hello@tessametcalfe.co.uk