Please return your order unworn and in the original jewellery box.
Any return postage cost is the customer's responsibility.
Tessa Metcalfe Ltd. does not accept responsibility for any items lost, stolen or damaged in transit.
Download, print & fill in a copy of our
Return Form to include in your return parcel. You can also handwrite this if you don't have a printer.
Please return your order unworn and in the original jewellery box.
Any return postage cost is the customer's responsibility.
UK Returns:
We recommend using Royal Mail Special Delivery for fast, insured and safe delivery.
Keep your tracking number safe.
International Returns:
We strongly recommend using a secure and tracked service to return your order. Keep your tracking number safe.
You must ensure that customs forms are correctly marked as 'Returned Goods'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred by Tessa Metcalfe Ltd., this will have to be passed back to the customer. It may also delay the refund process.
If you are at all uncertain about how to correctly fill in the customs form, please speak with your country's relevant customs or post department before returning the jewellery.
